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Returns, Exchanges and Shipping

 

Shipping:

  • We are pleased to be offering free shipping within the 48 states.

For an exchange in size, the customer is responsible for the cost of shipping returns and shipping exchanges unless we have made a mistake in the processing of your order

Returns and Exchanges:

  • If for some reason the product needs to be returned we will exchange the item or fully refund you the cost of that item. Please email us for an authorization number for the return or exchange. 

  • THE PRODUCT MUST BE RETURNED WITHIN 15 DAYS OF RECEIPT IN ITS ORIGINAL CONDITION..Please send product back in original packaging,  along with the receipt, labels and reason for return or exchange. 

    WE CANNOT REFUND OR EXCHANGE PRODUCT THAT HAS BEEN WORN OR HAS THE TAGS REMOVED!

    For an exchange in size, the customer is responsible for the cost of  shipping returns and shipping exchanges unless we have made a mistake in the processing of your order. 

    • We thank you for  your interest in our product and want you to be a satisfied customer.  

    Please ship this back to:

    Stefeno Hats c/o DarnIt! 

    686 Belleville Ave.,

    New Bedford, MA 02745

     

    Office Hours: 

    • Office hours are 9:30am - 6:30pm EST Monday - Friday.
    • If you have any questions, please call us during those office hours. 781-449-4454 or leave a message if there is no answer.