If for some reason the product needs to be returned you will be responsible for shipping the item back to us unless we have made an error in shipping your item to you
We will exchange the item or fully refund you the cost of that item less the original shipping charge.. Please email us for an authorization number for the return or exchange.
THE PRODUCT MUST BE RETURNED WITHIN 15 DAYS OF RECEIPT IN ITS ORIGINAL CONDITION.. Please send product back in original packaging, along with the receipt, labels and reason for return or exchange.
We cannot refund product that has been worn or tags removed!
For an exchange in size, the customer is responsible for shipping the original item back to us however, we will ship your new item free of charge within the U.S.A. Any additional exchanges after the first will be at the customers expense.
We thank you for your interest in our product and want you to be a satisfied customer.
Please ship this back to:
Stefeno Hats c/o DarnIt!
686 Belleville Ave.,
New Bedford, MA 02745
Office hours are 9:30am - 6:30pm EST Monday - Friday.
If you have any questions, please call us during those office hours. 781-449-4454 or leave a message if there is no answer.