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Returns, Exchanges and Shipping

 

Returns and Exchanges:

  • If for some reason the product needs to be returned, we will exchange the item or fully refund you the cost of that item. Please email us for an authorization number for the return or exchange. 

  • THE PRODUCT MUST BE RETURNED WITHIN 15 DAYS OF RECEIPT IN ITS ORIGINAL CONDITION.Please send product back in original packaging,  along with the receipt, labels and reason for return or exchange. 

 We cannot refund product that has been worn!

 

When shipping the product back:

  • When sending the product back, please include original packaging, the receipt, labels and reason for return or exchange. 

  •  You will be responsible for the cost of shipping and handling unless we have made a mistake in the processing of your order.

  •  We thank you for  your interest in our product and want you to be a satisfied customer.  

 

Please ship this back to:

Stefeno Hats c/o DarnIt! 

686 Belleville Ave.,

New Bedford, MA 02745

 

Office Hours: 

  • Office hours are 9:30am - 6:30pm EST.
  • If you have any questions, please call us during those office hours. 781-449-4454