Shipping, Returns and Exchanges

 

Shipping:

  • We are pleased to be offering free shipping within the 49 states for orders over $60.00.  For orders under $60.00 a charge of $6.50 will be added for shipping costs.
  • Orders received Friday afternoon through Sunday will be shipped the following Monday or Tuesday

RETURNS and EXCHANGES:

For an exchange in size, the customer is responsible for the cost of shipping returns and shipping exchanges unless we have made a mistake in the processing of your order. ADDRESS TO WHERE TO SEND REFUNDS IS BELOW.

  • If for some reason the product needs to be returned or exchanged we will exchange the item or fully refund you the cost of that item less the shipping cost fee from warehouse for all items under $60.00 and over $60.00.

  • In addition, a $5.00 restocking fee will be charged for each item returned. 

  • Please email us at stefenohats@gmail.com if returning for an exchange or return so that we can notify the warehouse that this item is being sent back.. Please put your order number and or your name in the return so that we know whom to refund.

  • THE PRODUCT MUST BE RETURNED WITHIN 15 DAYS OF RECEIPT IN ITS ORIGINAL CONDITION.Please send product back in original packaging, along with the receipt, labels and reason for return or exchange. 

    WE CANNOT REFUND OR EXCHANGE PRODUCT THAT HAS BEEN WORN OR HAS THE TAGS REMOVED!

    For an exchange in size, the customer is responsible for the cost of  shipping returns and shipping exchanges unless we have made a mistake in the processing of your order.  A $5.00 restocking fee for each item  will be charged for exchanges and returns.

    We thank you for  your interest in our product and want you to be a satisfied customer.  

    Please ship this back to the warehouse fulfillment center:

    Stefeno Hats c/o DarnIt! 

    Attn: Niza

    686 Belleville Ave.,

    New Bedford, MA 02745

     

    On-Line Office Hours for questions: 

    • Office hours for calls are 9:30am - 6:00pm EST Monday - Friday.
    • If you have any questions, please call us during those office hours. 781-449-4454 or leave a message if there is no answer.  
    • THIS IS NOT A PHYSICAL STORE SITE.  THIS IS A WAREHOUSE FULFILLMENT CENTER.