Shipping, Returns and Exchanges
- We are pleased to be offering free shipping within the 49 states for orders over $60.00. For orders under $60.00 a charge of $6.50 will be added for shipping costs.
- Orders received Friday afternoon through Sunday will be shipped the following Monday or Tuesday
RETURNS and EXCHANGES:
For an exchange in size, the customer is responsible for the cost of shipping returns and shipping exchanges unless we have made a mistake in the processing of your order.
If for some reason the product needs to be returned or exchanged we will exchange the item or fully refund you the cost of that item less the postage fee from warehouse for items under $60.00, $5.00 restocking charge for the first item and $.65 for each additional item. Please email us for an authorization number for the return or exchange so that we can notify the warehouse that this item is being sent back..
THE PRODUCT MUST BE RETURNED WITHIN 15 DAYS OF RECEIPT IN ITS ORIGINAL CONDITION.. Please send product back in original packaging, along with the receipt, labels and reason for return or exchange.
WE CANNOT REFUND OR EXCHANGE PRODUCT THAT HAS BEEN WORN OR HAS THE TAGS REMOVED!
For an exchange in size, the customer is responsible for the cost of shipping returns and shipping exchanges unless we have made a mistake in the processing of your order. A $5.00 restocking fee for first item plus $.65 for each additional item will be charged for exchanges and returns.
We thank you for your interest in our product and want you to be a satisfied customer.
Please ship this back to the warehouse fulfillment center:
Stefeno Hats c/o DarnIt!
686 Belleville Ave.,
New Bedford, MA 02745
On-Line Office Hours for questions:
- Office hours for calls are 9:30am - 6:00pm EST Monday - Friday.
- If you have any questions, please call us during those office hours. 781-449-4454 or leave a message if there is no answer.
- This is not a physical store site. This is the warehouse fulfillment center.